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Terms of Service

User's Acknowledgment and Acceptance of Terms

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Virtual Office, ("Us" or "We") provides the various related services (collectively, the "site") to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the "Terms of Use"), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

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BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.

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These Terms of Use are effective as of the "Last Modified" date identified at the top of this page. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use. However, for any material modifications to the Terms of Use or in the event that such modifications materially alter your rights or obligations hereunder, such amended Terms of Use will be advised to you within 1 days of the change Notwithstanding the foregoing, the resolution of any dispute that arises between you and us will be governed by the Terms of Use in effect at the time such dispute arose.

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As used in these Terms of Use, references to our "Affiliates" include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

 

Overview of our Services

To ensure the quality of the Virtual Office experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.

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You cannot sell, share or give away work on your plan. so if one person signs up, you cannot transfer ownership of that account to another person. You are more than welcome however, to buy a plan for your friends, family and loved ones—they'll love you and so will we.

 

All plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.

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All Virtual Office  plans are recurring subscriptions that can be canceled at any time.

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Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Virtual Office,  shall constitute a material breach of this agreement and be subject to cancellation without refund.

 

Requests & Tasks

Each request (task) must be submitted by phone, email or fax. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.

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Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.

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Ownership and Confidentiality of Work Product

If a Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), Virtual Office grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes. However, ownership of  the Work Product belongs to Virtual Office and it has the right to use and disclose the Work Product to any third party, provided that it is not for the purpose of selling information, but purely for work related purposes and will not disclose your confidential information to any third party.

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To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, and such personal information will be removed prior to any use or disclosure by Virtual Office to a third party.

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As used in these Terms of Service, your confidential information means non-public information that you provide to Virtual Office or a Virtual Assistant that you reasonably expect us to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by us or a Virtual Assistant; (2) was or becomes available to us or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to us or a Virtual Assistant; (3) is independently developed by Virtual Office or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect Virtual Office's rights or property, or the rights or property of Virtual Assistants or our other clients.

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As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.

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Guarantee & Warranty

There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available and we know Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, we're sorry but you cannot hold us responsible!

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Cancellations

If you leave us, we'll miss you dearly but we won't hold you back. Monthly memberships can be canceled at any time, though we are unable to prorate membership cancellations or refund due to unused time. All cancellation requests will go into effect at the end of your current monthly subscription. To cancel, just email your assistant or contact our Support Team: suportvirtualoffice@gmail.com (yes, one P) and ask us to cancel your subscription.

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Termination of Service

In darker news, we reserve the right to terminate the service of a Virtual Office client at any time — for any reason. Including but not limited to

 the following:

1. If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests

2. If the client is abusive to his/her assistant or any other team member

 

Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons

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Terms of Service Non-solicitation Provision

I acknowledge that Virtual Office has made substantial investments in recruiting, training and matching skilled assistants with each of its members including me.  I also acknowledge that Virtual Office  has agreements with its assistants that protect any member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with Virtual Office for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with Virtual Office to leave his or her employment with Virtual Office and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a assistant leaving Virtual Office and accepting an engagement with me directly or indirectly without Virtual Office's consent, I agree to pay to Virtual Office as liquidated damages a reasonably calculated amount as compensation for its lost assistant services but not as a penalty, a one-time fee equivalent to one year of my monthly subscription in effect at the most recent date that the assistant had been assigned to me by Virtual Office.

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